2. THE INFORMATION WE GATHER
HopeLab gathers two types of information about users:
(a) Donations. If you desire to make a donation to HopeLab through the Site, you will be asked to provide us with certain information necessary (e.g., name, mailing address, email address, telephone number, credit card information, donation amount, comments, etc.) to process the donation.
(b) Communications with HopeLab. HopeLab may receive Personally Identifiable Information when you send an email message to HopeLab, request additional information through the Site, or otherwise contact HopeLab..
(c) Signing up to receive updates and information. If you want HopeLab to send you updates and other information, you will be asked to provide us with certain information necessary (e.g., name, mailing address, email address, etc.) for us to be able to send you such updates and information.
3. HOW WE USE (AND DO NOT USE) THE INFORMATION WE GATHER
Please take some time to familiarize yourself with the different ways HopeLab uses the information that we gather.
3.1. Non-Personal Information. HopeLab uses Non-Personal Information in aggregate form to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of the Site.
(a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or
(a) Donations. HopeLab uses the Personally Identifiable Information that we collect from you when you make a donation through the Site for processing purposes.
(c) Signing up to receive updates and information. When you sign up to receive updates and information from us, HopeLab may use the information provided by you to provide you with the requested updates and information. We may use additional optional information you provide, such as zip code, country, and where you heard about HopeLab, in aggregate form to track demographics of our site users.
(d) Disclosure to HopeLab Operations and Maintenance Contractors. HopeLab operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to HopeLab. These contractors include vendors and suppliers that provide us with technology, services, and/or content related to better operation and maintenance of the Site. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for HopeLab. We also contractually require that our operations and maintenance contractors not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.
HopeLab is committed to protecting the privacy of children. Before collecting Personally Identifiable Information from a child under the age of 13, HopeLab will ask the child to first show his or her parent or legal guardian a statement disclosing that HopeLab wishes to collect Personally Identifiable Information and explaining how HopeLab intends to make use of this information. HopeLab will not require a child under the age of 13 to disclose more information than is reasonably necessary to participate in the activities offered through the Site. The parent or legal guardian of a child under the age of 13 may request to have the Personally Identifiable Information of his/her child under the age of 13 deleted and refuse to allow any further collection or use of such information.
5. LINKED SITES
6. HOPELAB SECURITY PROCEDURES
6.1. The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Despite HopeLab’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet will be intercepted. The following are some of the security procedures that HopeLab uses to protect your privacy:
(a) HopeLab uses firewalls to protect information held in our servers.
(b) HopeLab utilizes Secure Socket Layer (SSL) encryption in transmitting Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.
(c) HopeLab closely monitors the limited number of HopeLab employees who have potential access to your Personally Identifiable Information.
(e) HopeLab backs-up our systems to protect the integrity of your Personally Identifiable Information.
8. DELETING YOUR PERSONALLY IDENTIFIABLE INFORMATION
If you want to (a) delete your Personally Identifiable Information from our systems, (b) update the Personally Identifiable Information that you have provided to us, or (c) change your preferences with respect to contacts or other activities, you can email us at [email protected]. We try to promptly answer every email, but may not always be able to do so. Keep in mind, however, that there will be residual information that will remain within HopeLab databases, access logs and other records, which may or may not contain such personally identifiable information. HopeLab reserves the right, from time to time, to recontact former users of HopeLab.org.If you do not receive adequate resolution of a privacy-related problem or if you have any privacy-related questions, you may write to HopeLab’s Privacy Help Desk at:
HopeLab Foundation Inc.
Attn: Privacy Help Desk
1991 Broadway, Suite 136
Redwood City, CA
Or call us at: (650) 569-5900